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Transfers, Cancellations, and Refunds

If you create an account when you book, you can log-in to instantly access your bookings, and make transfers and cancellations yourself, or email us and we will make the changes for you. Please give us as much notice as possible.

hello@thesuggestibles.co.uk 

 +44 (0) 333 050 943

Email Reminders:

  • Email reminders are sent to you the day before, and then 3-hours before your class is due to start.

 

Transfers:

  • For individual classes and classes booked as part of a discount set, you can transfer a class to another suitable class within the term, when you give up-to 2-hours-notice of the class you want to change is due to start. Please always give more notice if you can, so your space can be filled by another member in time.

  • For courses, it’s not possible to transfer a class. However, should you need to miss any classes, you continue to receive video recordings of them.

 

No Shows:

  • We understand last-minute problems can come up, but it’s important you tell us if you can’t make a class, whenever possible, even at short notice. If not, it can cause frustration waiting for you to arrive, and wasted time in planning the class, expecting you to be there.

 

Waiting-lists:

  • When a class or course is full, a waiting list button will appear. Members of our waiting-list are automatically emailed when a space becomes available, so it’s quite possible you’ll get the class or course you want by adding your name.

 

Cancellations, Refunds & Credits:

  • Please always give as much notice of cancellations as you can.

  • When you cancel your booking and give up-to 24-hours-notice, we will apply a full refund on request.

  • With less notice, we don’t offer refunds, but may be able to provide a credit if your space is filled from our waiting list.

  • There are no refunds for missed classes, and they can’t be rolled over to another term.

  • If you cancel a class as part of discounted set of classes, we will take into account the saving of the original discount before refunding you.

  • If you miss classes without notifying us, we may cancel the rest of your classes to open up space.

  • In the unlikely event we should ever need to cancel your class (for example, due to a teacher’s ill health) we will notify you as soon as possible, and aim to let you know at least 2-hours before. We will offer a refund, transfer, or credit – whichever is most suitable to you.

Improv Classes, Improv Comedy, and Improv for Business

+44 (0) 333 050 9463

Newcastle-upon-Tyne, England, UK

©2020 by The Suggestibles.